Return & Exchange Policy

At NOI, we want you to feel confident about every purchase.

If you are not completely satisfied with your order, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.

Eligibility

To be eligible for a return or exchange, items must:

  • Be unworn and unused.

  • Be in their original condition.

  • Have all original tags and labels attached.

  • Be returned in their original packaging where applicable.

  • Not show any signs of damage, washing, alteration, or use.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

Exchanges

If you would like to exchange an item for another size or eligible item, please contact our customer support team. Exchanges are subject to product availability.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be processed using the applicable refund method. Processing times may vary depending on the payment provider or financial institution.

Sale Items

Items purchased during special promotions or sales may be subject to specific return or exchange conditions stated at the time of purchase.

Return Shipping

Unless the item received is defective, damaged, or incorrect, return or exchange shipping costs may be the responsibility of the customer.

For any return or exchange request, please contact NOI customer support before sending an item back.

NOI reserves the right to refuse returns that do not meet the conditions outlined in this policy.